Frequently Asked Questions

For your convenience, our office is open Monday through Friday. Please call to confirm office hours.

Our providers are available 24 hours a day. Call the office at (856) 767-3234 or (856) 767-6044 or and follow prompts to page the provider. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral, appointment requests, and medication refills will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.

IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.

Every effort is made to schedule your well care and follow-up visits with the physician or nurse practitioner of your choice. To provide prompt medical attention when you are ill, you will be seen by our first available physician or nurse practitioner.

The American Medical Association recommends annual "well" visits yearly. A well visit may be a checkup or a complete exam, and provides an opportunity for you to ask questions and learn more about various health issues. Your health care provider may also order important age-appropriate screenings at this time. Six month follow-up visits are recommended for patients who have chronic health conditions.

Our routine health maintenance visit schedule follows the American Academy of Pediatrics vaccine guideline for children.

For non-urgent referrals:   when one of our doctors refers you to a specialist, please schedule your appointment with the specialist and then call our referral coordinator in our office within five business days of your appointment. Your referral will be available in three business days. Most referrals are completed electronically and submitted directly to the specialist's office. Please check with our office staff to determine if your insurance plan processes referrals electronically.

For urgent referrals:   when one of our doctors determines that you need an urgent referral, your referral will be initiated immediately. Please remain in our office while your referral is processed, then proceed to your specialist.

Yes, we welcome new patients.

Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.

Yes, family physicians are trained to manage common problems ranging from birth to old age. Certain practices may focus on special lifecycle stages.

Family doctors are trained to provide for the entire family, from infant to geriatric care. Internists see only patients age 18 and older and have additional training in managing complex adult diseases. Some internists may treat patients as young as age 12. We recommend that you check with the office to determine their practice range.

You will receive a call right away with any lab results that require urgent attention. Other abnormal lab results will be addressed in a timely fashion by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.

Please call our main office number and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. As it may take three to five days to obtain approval for prescriptions that require prior authorization from your insurance company, please plan your refills accordingly. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.